How to deal with the difficult customer.

Do not let the unhappy person make you upset, angry, or frustrated. Remain calm, and take deep breaths and use self talk to calm yourself. Let the customer vent, offer to help, get to the root of the problem. If you can offer a solution, sometimes it may be better to introduce your manager or supervisor to the situation as somethings may be out of your hands.

Remember, "No one can drive us crazy unless we give them the keys."-Doug Horton